Frequently Asked Questions
Q: HOW DO I SIGN UP?
Signing up for PENN Play Casino is super simple! Head to our Home page and click on the Sign Up icon to enter your details. Please note: you must be 21 years or older to register for PENN Play Casino.
Q: IS IT FREE TO JOIN?
Yes! Joining PENN Play Casino is absolutely free. Every new player is welcomed with free credits to play with. You can use your credits to play all of your favorite games on PENN Play Casino.
Q: WHAT ARE CREDITS?
Every PENN Play Casino player has an account which contains credits that are used to play the games on PENN Play Casino. If you run out of credits, don’t worry. Players can earn a daily bonus of free credits for logging in every day. You can also head our Bonuses page to spin the Fortune Wheel every four hours to earn more free credits!
Q: HOW DO I GET MORE CREDITS?
If you've run out of credits or would like to add more credits to your balance, head to our Buy Credits page to purchase credit packages using a credit card, debit card, or your PayPal account. All major credit cards are accepted.
Q: CAN I WIN REAL MONEY?
No actual money or anything of value can be won playing these games. PENN Play Casino is solely for entertainment purposes only.
Q: WHAT TYPE OF GAMES CAN I PLAY?
You can enjoy a wide variety of slot games, table games, video poker, keno, bingo and more on PENN Play Casino! We frequently add new games and features, so be on the lookout for exciting updates.
Q: WHAT ARE XP POINTS AND HOW ARE THEY CALCULATED?
XP Points, or Experience Points, are earned by betting on the games found on PENN Play Casino. The more you bet, the quicker you earn XP Points and the quicker you increase your XP Level. For every level-up, you will earn bonus credits with the value progressively increasing as you attain higher levels.
Q: WHAT IS A LEADERBOARD?
Our leaderboard keeps track of our players with the highest winnings. We have several concurrent leaderboards showing the top winners for the daily, weekly, monthly, tables and poker leaderboards. The top players receive extra credits depending on their rank.
Q: WHAT IF I FORGET MY PASSWORD?
Don’t worry! If you can't remember your password, click Forgot Password? in the sign-in window to send yourself a reset password link. If you do not receive an email to reset your password, please be sure to check your spam folder. If you are still experiencing difficulties, you can contact one of our friendly Customer Service agents at [email protected].
Q: HOW CAN I LINK MY PENN Play CARD TO MY ACCOUNT?
To link your PENN Play Rewards Card to your PENN Play Casino account, head to your profile page and select Link Your Account under Settings. There, you will be asked to enter your unique PENN Play number and date of birth. Once you successfully link your PENN Play Rewards Card, you’ll receive an extra 10,000,000 credits instantly and you will begin earning PENN Cash and Tier Points with every credit package purchase.
Q: I USED TO PLAY ON HOLLYWOODCASINO.COM. CAN I HAVE MY GAME LEVEL TRANSFERRED?
Yes! We're so glad you decided to join us on PENN Play Casino - you won't regret it! To migrate your HollywoodCasino.com game level to a PENN Play Casino account, please click Yes Sign In under Current HollywoodCasino.com Player? on the sign up pop-up. Please note, game level as of 11:59 PM (ET) on August 17, 2020 will be transferred.
Q: WHICH BROWSERS DOES PENN Play Casino SUPPORT?
PENN Play Casino supports the following web browsers:
Windows
• Microsoft® Edge (most recent stable version)
• Google Chrome (most recent stable version)
• Mozilla Firefox (most recent stable version)
Mac
• Safari® (most recent stable version)
• Google Chrome (most recent stable version)
• Mozilla Firefox (most recent stable version)
Q: CAN I PLAY ON A MOBILE PHONE OR TABLET?
Yes! You can access PENN Play Casino using any smart phone or tablet. Download the PENN Play Casino app from either the Google Play Store (for Android devices) or from the Apple App Store (for iPads & iPhones).